Institute of Customer Experience Management
The program is delivered in association with IIM-Indore and Service Quality Centre, Singapore. The program has special focus on Customer Experience Management. The entire content has been developed in-house and has received excellent review from students and corporate where students got final placement or did their internship.

Program Benefits
  • PGPBM Certificate plus Individual participation certificate from IIM Indore and SQC Singapore
  • Unique approach of 65% Practical and 35% Theory leading to 100% Employability
  • Guaranteed internship at leading organisations with 100% placement assistance
  • 100% placement in last 3 batches

Program Highlights
  • 12 months of Theory and Practical followed by 3 months of guaranteed internship
  • It’s a full time residential program in Manipal Academy Campus, Bangalore

Infrastructure Facility

The institute has excellent infrastructure – Lecture Halls, Hostels (boys & girls), mess, transportation, lab etc.

Specialisation Offered
  • Banking & Financial Services
  • Analytics
  • Retail

  • Program Details
    Duration 15 Months
    Course Module

    Download Course Module

    Who should attend? 1. Graduate from a recognised University or Institution with min 50% marks
    2. Score Card from any one of Nationalised Management Entrance Test like CAT, XAT, MAT etc. or the student can attend ICEM Online Test

    Program Delivery
    The program is delivered to produce 1st day productive professional dedicated to service sector.

    ICEM is proud to be associated with Indian Institute of Management –Indore & Service Quality Centre (SQC) in Singapore. Each of these institutions have done cutting-edge work in spheres related to General Management & Customer Experience Management related to the services sector.

    IIM, Indore is one of finest B-School in India that has designed and delivers the General management Curriculum for ICEM. Student learn these session through live interactive sessions, visit of faculty members to ICEM campus and visit to IIM-Indore campus for a week to ten days duration.

    Service Quality Centre Singapore is an international Consulting and training company that delivers immersion workshop on the aspect of customer experience and lifetime value management giving student a rare opportunity to learn and interact with one of world’s best.

    Harvard Business Publications, ICEM has an exclusive partnership with HBS for Case Studies and Study material resource which students get the benefit of. They can use any HBR material which is relevant to their course and use Case studies to understand concepts effectively & practically.

    Experiential Learning has been core of this program, students have to regularly do field visits and project work like Gramdarshan, industry visits and more to understand concepts better.

    Internship is an integral part of the program that exposes to various facets of real life industry practices and understanding of how corporate works. It is for a duration of 12 weeks where a student chooses an organisation and the work in his area of specialisation.

We have designed a simple step wise admission process, it is focused to see the fitment of student’s aspiration with the program offering.

Step 1 : Our counsellor would mail the application form to your mail box. Download the same, fill it as per instructions provided and attach a Rs.1,000 (One thousand only) demand draft as application fee or alternatively make payment through net-banking facility

Step 2 : Submit any nationalised test score card – CAT, XAT, MAT etc. in absence of the same student can appear our ICEM Online Test

Step 3 : Personal interview with the Director of the institute either in person or phone or skype.

Step 4 : Letter of offer for admission will be mailed to your mail box and a hard copy of the same would be sent to your address

Step 5 : Confirm your admission by paying the registration fee of Rs.50,000 (Fifty Thousand only) as Demand Draft or via net-banking

Step 6 : Institute will issue Provisional Admission Letter to your address

Program Fee, Payment schedule and Loan Facility
Program Fee : Rs.6.25 lacs (Includes tuition fee, course materials, Field Trips, boarding, lodging, transportation taxes)
Specialisation Fee : Rs.0.25 lacs (Only for Analytics & BFSI specialisation, enable students to clear additional certification courses)

Schedule of payment is as mentioned below:

Heads Amount (Rs.) Payment Deadline
Application Fee 1,000/- To be sent along with the Application Form
Registration Fee 50,000/- Payable within 15 days from receiving Admission letter, towards Registration & confirmation of admission
1st Installment 2,00,000/- Before commencement of classes/ end of Dec 2013
2nd Installment 2,00,000/- By 10th March 2014
Specialisation fee* 12,500/- By 10th March 2014
Final Installment 175,000/- By 10th June 2014
Specialisation fee* 12,500/- By 10th June 2014

* Only for Analytics / BFSI specialisation students
Above fees are non-refundable under any circumstances.

The above amount could be paid in the form of Demand Draft, in favor of "Manipal Global Education Services Pvt. Ltd.", payable at Bangalore.

Education Loan Facility
Education Loans are facilitated through leading banks and financial institutions. Please ask for details.

We have been successful in providing 100% placement to all our previous batches in reputed organisations. We endeavor to provide consistent match towards students aspiration. Please find below a brief details on our Placement Services and Industry Connect

Organisations where our previous students got placed:

Dedicated Placement Service
For every student, getting into the college of their choice is just the beginning. What makes the difference is getting out with the right job. iRize is a path-breaking employment initiative from the Manipal Group to address this need. It aims to bring together the complete universe of job providers and job-ready aspirants on a single platform. iRize’s client list includes the Who’s Who of the industry, like Wipro, Tyco, KPMG, Voltas, ING Vysya and Infosys. To know more please visit :

Our Engagement with Industry Partners
Manipal Global offers customised training solutions for industry partners, as well as direct to learner specialised Diplomas and Certificate programs in various fields like Engineering, Healthcare and Management. Our partners include industry leaders like IBM, Deloitte, Aditya Birla Group, Tata Group, Mahindra group, Wipro, Godrej Industries, L&T Infotech, ICICI, Bank of Baroda, Central Bank, Punjab National Bank, Andhra Bank, Axis Bank, Kotak Mahindra Bank, Federal Bank, BPCL, BHEL, Citibank, Hero Honda, IOC, Maruti Suzuki, Pidilite, Suzlon and Thomas Cook, among others.

To know more please visit :
Infrastructure Facilities

The institute’s infrastructure is quite futuristic in its modern architecture with each building outlaying a picture of its utility. The campus is spread over a scenic campus located in the northern part of Bangalore on the main road leading to the airport at Devanhalli.

Main Campus

ICEM offers an approachable campus location which is close to basic amenities. World class infrastructure with well-maintained facilities provide students with a unique study experience.

Lecture Hall

The spacious lecture halls at ICEM are fully air-conditioned and fitted with audio-video facility, thereby creating a comfortable environment for students to learn in.

Mess, Library & other facility

Students can also avail food at the in-house mess for lunch & snacks. The campus also has a well stocked library and excellent lab facility.

Hostel and Transport Facility

Separate accommodation is provided for boys and girls. The hostels are well maintained in a secured environment with an in-built mess facility. Medical facility is available on call and students can also make use of the to and fro transport facility to the institute.